It’s all too true that it takes years to build and nurture the trusting relationship that underpins a customer’s brand loyalty, but only seconds to destroy it forever. At Opia, we consider that the job isn’t done until the promotion is fulfilled and your customer is delighted... in fact, the job is never done, because the customer will always ideally be coming back to your brand for more and more promotional experiences.

Customer Service

Ensuring that all customers who take part in our risk managed sales promotions have a great experience is a central part of what we do at Opia, and we’re constantly looking for ways to make our clients’ brands stand out in the way they deliver their ‘customer experience’.

Opia’s experience and track record in delivering outstanding customer service gives huge reassurance to our clients, who trust us to protect and promote their brands' reputations every day. Our customer service centre currently supports 15 different languages and operates 24/7, and because we have the infrastructure and resource in place to activate hundreds of trained agents within just 36 hours, we can scale your dedicated team up or down depending on the size of your promotion.

Our highly experienced customer service centre currently supports 15 different languages and operates 24 hours a day. We scale our team up or down depending on the size of your promotion and we have the infrastructure and resource in place to activate 100's of trained agents within just 36 hours.

Sales promotion redemption management

A core part of our service is developing redemption microsites to allow customers to claim their rewards. We are experienced in designing, developing and translating sites in multiple languages, and for a recent campaign we simultaneously launched in over 20 languages across 31 countries.

Behind the scenes, we have developed a sophisticated redemption management system designed to ensure that the end-user claim process is as simple as possible, whilst balancing our obligations to collect the required data to assess claims for eligibility. Every single claim received is checked by our customer service team and we use algorithms to monitor for fraudulent activity so that only genuine customers receive their reward.

Sales Promotional Fulfillment

Opia has worked hard to develop relationships with a network of trusted fulfillment partners around the world. Whether they’re dispatching a physical gift item across EMEA, managing the return postage of a traded-in in the US or paying out a cashback rebate in Australia, our partners ensure that your end-users receive their promotional rewards quickly, efficiently and reliably.

For more information about our customer service, redemption and fulfillment of our sales promotions get in touch today