Opia Ltd understands individuals' concerns regarding confidentiality and takes seriously its obligations in respect of all information it gathers.

The type of information collected includes such things as contact details, buying habits, opinions, product preferences and transactional details. Opia Ltd treats all such information which is collected and identifiable as relating to an individual as Personal Information. It is this information which is described as “Personal Information” for the purposes of this Privacy Statement.


This Privacy Policy outlines how Opia Ltd deals with Personal Information.


When do we collect Personal Information


Opia Ltd will collect Personal Information about you at various times including when you join the mailing list, create an account online, make a claim online, register for goods or services we have on offer, if you enter a competition or complete a survey or forward any comments to Opia Ltd's website.

When personal information is collected from a customer, they are advised at the time of collection or as soon as practical after its collection as to:

Whether the Personal Information will be disclosed to overseas recipients; and the key consequences if all or some of the information cannot be collected.
 

Where practical, Opia Ltd will obtain the express consent of Customers to the collection of Personal Information. In some situations, Opia Ltd will interpret a Customer's actions as indicating that a Customer consents to the collection of Personal Information. This may occur where the Customer has provided Personal Information for a particular purpose and that purpose cannot be achieved without Opia Ltd making use of the Customer's Personal Information.

Why do we collect Personal Information?

We collect Personal Information for a variety of reasons including the provision of ongoing Customer support and the compiling of Customer databases to enable us to more accurately market our goods and services.

We may also use Personal Information to identify you and to allow us to better personalise and tailor our communications to you.


What are the consequences if you do not provide the Personal Information?


Where relevant, Opia Ltd will endeavor to make Customers aware that it may not be able to provide a proper service to them if Personal Information is not provided upon request. For example, in order to affect delivery of an order placed for gift cards, we would need Personal Information.

Who do we give your Personal Information to?


We will only use the Personal Information you provide to us through Opia Ltd for the purpose for which it was provided and directly related purposes. Opia Ltd may use your Personal Information for the purpose of marketing of the goods and services offered by Opia Ltd and its related bodies corporates if you have consented to this (whether by express or inferred consent).


Opia Ltd may disclose Personal Information to countries outside the United Kingdom. We will only do so in compliance with all applicable UK data protection and privacy laws.  Opia Ltd will take reasonable steps to protect Personal Information no matter what country it is stored in or transferred to.


Opia Ltd may disclose Personal Information about you in some circumstances to third party contractors and service providers who help us to operate this website and provide a service to you.


Opia Ltd may also share your Personal Information with its related bodies corporate to help us ensure that your personal details remain up-to-date and complete and so that we may better understand and meet your needs and interests. Otherwise, Opia Ltd will only disclose Personal Information to parties other than its own officers, employees, contractors and associates if:

Can you gain access to your Personal Information?

If you would like details of the Personal Information that we hold about you, please forward a written request to our Privacy Officer. Access is generally granted within 30 days of that request. You will be required to satisfy identity validation procedures to prove that you and the individual requesting the Personal Information are one and the same.


Opia Ltd may impose a reasonable charge for access.


How to contact us

Opia Ltd is committed to working with its Customers to obtain a fair resolution of any complaint or concern about privacy. To contact us with a compliment or complaint or a privacy question, you can:

Write to us at:

Privacy Officer

Opia Ltd
Baltimore House

Abbots Hill

Baltic Business Quarter

Gateshead

NE8 3DF

Modifications to this Document


Opia Ltd may modify this Privacy Policy and the way it handles Personal Information at any time in its sole discretion and variations will become effective at the time of posting the modified Privacy Policy.


Disclaimer

Opia Ltd will use its reasonable endeavours to maintain the security of any Personal Information that you provide. Opia Ltd has security measures in place to protect the loss, misuse and alteration of the information under its control. However, no data transmission over the Internet can be completely secure, and Opia Ltd cannot give an absolute assurance that the information you provide will be secure at all times.

Links to Third Party Websites


This website contains links to third party websites for your convenience and information. Opia Ltd is not responsible for the content or practices of these websites. These links are meant for the user’s convenience only. Links to third party sites do not constitute sponsorship, endorsement or approval by Opia Ltd of the content, policies or practices of those third party sites. Once you have left our site via such a link, you should check the applicable privacy policy of the third party site.

Use of cookies

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.

Such information will not identify you personally; it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.

We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.

Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

Further information about cookies

If you would like to learn more about cookies and how to manage them visit http://www.whatarecookies.com (opens in a new window – please note that we can’t be responsible for the content of external websites).

We’re giving you this information as part of our initiative to comply with legislation, and to make sure we are clear about your privacy when using our website.